Helpdesk and Support Services
SBL offer a technical Help Desk Service to our Customers that we have provided Hardware or Software solutions or encrypted laptops.
SBL’s Technical Help Desk is manned from 8:30 to 5pm, 5 days per week. An online technical service is also available 24 * 7 . A Service Level Agreement tailored to the requirements each individual Customer or project is put in place to ensure that there is clear understanding of the hours of operation, technical contacts, methods of contact and escalation procedures.
Our Help Desk is manned by Systems and Security Consultants who will be able to deal with your call at the first point of contact. All incidents are logged and managed through to completion and customer acceptance by our Support Team who will keep the Customer updated on progress each step of the way.
The Help Desk also handle the return of damaged laptops, storage and management of Customers data/hard drives, re-encryption and dispatch.
Current help desk customers can click the link below to access.